FEATURED JOBS

JOB POSTED DATE : 2017-06-15 13:24:50
COMPANY NAME : CONNECTING 2 WORK
COMPANY PROFILE :
COMPANY WEBSITE : connecting2work.com
JOB LOCATION : Thiruvananthapuram
JOB CATAGORY : Customer Service/ Call Centre/ BPO
DESIGNATION : Process Associate
QUALIFICATION : Undergraduate’s,Graduates,Diploma Holders
KEY SKILLS : Process Associate,Customer Service Executive, BPO
DESCRIPTION : Handling Customer Queries/Complaints to customer Satisfaction Providing Accurate Response and thereby meeting the First Call/chat Resolution Accurate and Precise on Documentation in CRM Follow the Quality Guidelines and Meet a score of 88% per Audit Maintain the AHT as per prescribed Norms Achieving the Customer Satisfaction and achieve the CSAT Score Adherence to the Process Flow and usage of Script Attendance Adherence is Mandate. Skills Good Communication Skills Typing Speed of 34-36 WPM with 94-96% Accuracy Soft Skills Phone Etiquette Team Player Accountability
LAST DATE : 12-06-2017
CONTACT INFO :
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