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FEATURED JOBS
| JOB POSTED DATE | : | 2017-06-15 13:24:50 |
| COMPANY NAME | : | CONNECTING 2 WORK |
| COMPANY PROFILE | : | |
| COMPANY WEBSITE | : | connecting2work.com |
| JOB LOCATION | : | Thiruvananthapuram |
| JOB CATAGORY | : | Customer Service/ Call Centre/ BPO |
| DESIGNATION | : | Process Associate |
| QUALIFICATION | : | Undergraduate’s,Graduates,Diploma Holders |
| KEY SKILLS | : | Process Associate,Customer Service Executive, BPO |
| DESCRIPTION | : | Handling Customer Queries/Complaints to customer Satisfaction Providing Accurate Response and thereby meeting the First Call/chat Resolution Accurate and Precise on Documentation in CRM Follow the Quality Guidelines and Meet a score of 88% per Audit Maintain the AHT as per prescribed Norms Achieving the Customer Satisfaction and achieve the CSAT Score Adherence to the Process Flow and usage of Script Attendance Adherence is Mandate. Skills Good Communication Skills Typing Speed of 34-36 WPM with 94-96% Accuracy Soft Skills Phone Etiquette Team Player Accountability |
| LAST DATE | : | 12-06-2017 |
| CONTACT INFO | : | |
| APPLY NOW |
